This policy explains how I comply with comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) [pre GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations).
Information I may Collect
I am committed to ensuring your privacy is protected at all times. Should I ask you to provide any information by which you can be identified I will assure it is only used in accordance with this privacy statement and for the provision of this service. For example, you may give me information such as your name, phone number and email address when you contact me and enquire about my service. Should your enquiry result in an appointment and ongoing service I will provide full details of how I record and maintain such information as part of our contract and agreement in our initial session. When you attend this initial session I will fully explain the confidentiality agreement as well as the legal exceptions in which I may have an obligation to share or break confidentiality.
I use this information to…
- Provide a counselling service to you as requested and in line with our contract that will explained and agreed as part of your initial session.
- To notify you of any changes or amendments to the service such as appointments.
- To record information such as dates and attendance as required for my internal record keeping.
- To maintain financial records.
- To improve my site so as the content is presented and accessible by you.
I ensure any information you provide is secure and maintain strict procedures to ensure such information is safe in order to prevent unauthorised access.
I do not share personal information with third-parties nor do I store information about your visit to this website for any use other than to analyse site performance. This website uses tracking software to monitor visitors to better understand how they engage with and use it so as I can make any improvements and provide a better and more informative experience. It does not store, save or collect personal information.
What are cookies?
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Any external websites and social media links are provided in good faith and are only relevant to this website and the provision of this service. However, visitors should note they click on external links at their own risk and I cannot be held liable for any damages or implications caused by visiting any external links mentioned.
You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page.
The right to be forgotten…
Under Article 17 of the GDPR individuals have the right to have personal data erased. This is also known as the ‘right to be forgotten’. Please make contact with any requests which will be responded to without undue delay and at the latest within one month of receipt.
When you attend therapy with me it is my aim to always work in a life enhancing and beneficial way that meets your needs.
My approach is guided by the fundamental principles of trust, respect and an individual’s autonomy and choice.
As part of our work we will review the process and how you are finding it. If there is something more that you would like I hope you will always be able to bring that into the session so as we can talk it through.
Both of these ask that you put in writing the nature of the complaint using pro forma’s available on their respective websites.